These rates, normally quoted as currency units per U.S. Rates database, and view, print, or save the data. Having people guess is absurd.- This query tool allows the user to retrieve exchange rates data from the IMF A customer is expected to handle issues by searching generic info on the web page, which is rather useless if a customer specific questions about a specific transaction.Īt the VERY least Xe’s web site needs to clearly state when telephone and chat customer services are available. The company says support is available 24/7 but that support is self-support on its web page. Xe needs to make customer live support available 24/7. I did find what I thought would be reliable information buried in the web site for phone service hours ONLY for the day I called, but even though the web site said the phone line was open, it was not. I did find a phone number, but the message was “our offices are currently closed.” There was no indication of when they’d be open. I had questions about the transaction but when I tried to find customer support contact information on the web site it was essentially nonexistent. I used Xe to send a trial amount of funds to a bank account in another country. How can someone who is giving you their money be a risk? Thank God I didn’t transfer more money than I did, because I still don’t have the money that I attempted to transfer. It all has to be a scam! Be very aware!!! And Apple is supporting this company? Something is very wrong. The person working for Xe customer service was rude and there wasn’t explanation as to why my transfers and account was determined to be a risk. In order to transfer the money Xe needs your bank account and routing number for the bank you’re transferring money from and the bank where money is being transferred to. Now they still had not returned my money that was taken from my account. When I called Xe customer service I was told that there was a risk evaluation that was done and my transfers and account were cancelled. I received a strange email that looked like a scam, the email stated that both of my transfers were cancelled and my account was closed. On my first attempt to transfer money to my external international accounts there was an issue. I have bank accounts outside of the U.S., which the IRS is aware of. When I first noticed this app I was excited and couldn’t wait to use it. Horrible, possible scam do not download or use!!! The Xe app is your destination for all of your money transfer and currency exchange needs. Whether you’re looking to check the exchange rates, send an international money transfer or research the currency markets, you’ve come to the right place. Set alerts for your chosen currency pairs, and we’ll tell you when your target mid-market rate is live.
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